Incompetent
Having expected to hear from BT by this point, Andrea tried phoning them tonight to find out what’s going on. I phoned them yesterday, and after the usual 35 minute wait was fobbed off with an excuse that it hadn’t been five working days yet. But Andrea wasn’t going to take that kind of crap. The first time she waited on hold it was a good 40 minutes and nobody had yet answered, so she hung up. The second time (now later in the evening), it had been 50 minutes without an answer before she hung up and called again, before waiting another 20 minutes before somebody answered. Amazingly, they didn’t have the details of the order I’d placed the previous week and she had to do it all again! This time however the woman made it sound like the easiest thing in the world, gave us a phone number, an account number and a date for installation. Why could none of them do that for me before? Is there only one person in their organisation that can actually do an order for a new line?
I said they were a joke before, but they’re far worse than that, they’re an incompetent mess, and I urge anyone to avoid them as much as possible. Although of course, you can’t. Because you can’t do anything in this country without a phone line first and the only way you’re going to get that is via BT. I don’t even make land line calls, I only want it for the broadband, which I’ll ultimately get from Sky.
I’m going to have to phone again in another couple of weeks to cancel the line at the flat. God help me.
