Hold
The anger that BT manage to conjure up on normally docile human beings is certainly worthy of study. We’re having to make a whole bunch of calls to them at the moment in order to get a new line installed, and it’s a complete joke. The first time I phoned them up I pressed the appropriate options on their menu and then was told that I didn’t need to wait on hold, I could just type in my phone number and they would phone me back. Thinking this was a great idea I put in my number. Half an hour later I got a call and a person said they were from Broadband Sales. That’s not the option I selected I told them, so they put me on hold as I was redirected to the right department. After 30 minutes of sitting on hold, I hung up.
I then looked on their website about new lines and the first thing that it redirects you towards is “Order Online”, so I did, thinking that then I wouldn’t have to wait on hold anymore. Days later, long after they’re meant to have contact me about it, I phone them again. Once more, I choose the menu options and then sit on hold for 40 minutes before somebody from Broadband Sales answers it. You can imagine my ire at this point. He puts me through to somebody else (another 10 minute wait) who then tells me that they don’t deal with online orders and that I need to phone the BT Shop, which is a different number. I phone them and I’m told that they’re closed for the night.
I phone them back the next day, and am told that the BT Shop doesn’t deal with lines (I thought that already, they sell phones and computer equipment) and am put through to somebody else. After another 20 minute wait I’m told that the online orders don’t actually go into their system and that I need to place a new order with them directly. Which I do.
Don’t go into their system? A phone company with not enough people to actually answer the phone? They’re a total joke.
